1. Quality Guarantee: we persist in the idea: “customer first is our tenet, persistent improvement is our pursuit, product quality is our base, and international leading is our aim”. We provide the following all-around service for our customers.
-- Before-sale service
Before signing contracts, we will provide the best project to meet customer’s demands according to their practical situation. After signing the contract, combining the customer's demand with the LED display characteristics we will try best to realize the customer `s requirement in the practical work.
--- After-sale service
●Within the guarantee period:
We provide free service for one year since the day when the LED display is checked and accepted by customer. Within the guarantee period, for all the faults caused by the quality or installation techniques, we will provide repair service and changing components.
●Beyond the guarantee period:
Beyond the guarantee period, we will provide paid permanent maintenance, and charge the fee of components, technician subsidy and travel expense.
--- Service policy
In our customer service system, we emphasize the three policies: convenient, quick and in time.
●Convenient:
Product modularization?design simplifies tools and processes used in installations and repairs. Customers can contact us by telephone, fax and email anytime.
●Quick:
Product modularization design makes maintenance and repair more convenient. The 24-hour online service and hotline service ensuring customer’s feedback can be responded immediately.
●In time:
We have a professional technician team to ensure responding customer fault reports within 12 hours. |
